CYBERSECURITY SERVICES

Incident Response Services

When something gets through, the clock starts. We contain it, find out what happened, and get you back to normal.

Incident Response: What You Do in the First Hour Decides the Rest

Incident response is the part nobody wants to need, until ransomware is spreading, an account is sending mail you didn't write, or data is leaving the building. What happens in the first hour decides whether it stays a contained event or becomes a front-page breach. The difference is having people who've done this before, ready to move.

We contain the threat first, isolate affected systems, cut the attacker's access, and stop the spread before it reaches more of your estate. Then we work out what actually happened: how they got in, what they touched, and what, if anything, left. You get the facts, not guesswork, so the decisions that follow are sound ones.

IP Care provides incident response on a retainer or on call, with engineers who know your environment, response commitments set in your written agreement, and a clear path from containment through forensics to recovery. When it's over, we tell you plainly how it happened and what to close so it can't happen the same way twice.

INCIDENT RESPONSE SCOPE

What We Cover

From the first alert to the final report, we bring the whole incident under control.

Threat containment, isolate affected systems and cut attacker access fast
Ransomware response, stop the spread, assess encryption, plan recovery
Account & identity compromise, lock down hijacked accounts and revoke sessions
Digital forensics, establish how they got in, what they reached and what left
Evidence preservation, handle logs and artefacts so they stand up later
Recovery & restoration, bring clean systems back online safely and in order
Post-incident review, a plain-English account of what happened and what to fix

Capabilities

What's Included

Rapid Containment

First priority is stopping the bleeding, isolate affected systems, cut the attacker's access, and keep the incident from spreading further into your estate.

Ransomware Response

Halt the spread, assess what's encrypted, preserve evidence, and map the fastest safe route back, without making the next mistake under pressure.

Digital Forensics

Work out how they got in, how long they were there, what they touched and what, if anything, left. Facts your leadership and regulators can rely on.

Account Compromise Handling

Lock down hijacked accounts, revoke active sessions, reset what needs resetting, and find every place the attacker established a foothold.

Recovery & Restoration

Rebuild and restore from clean sources, verify systems are genuinely clean before they go back, and bring the business online in the right order.

Post-Incident Review

A clear, honest account of what happened and a prioritised list of what to close, so the same gap doesn't get used twice.

Why IP Care

What Sets Us Apart

Engineers who know your estate

If we already run your security, we're not learning your network during a crisis. We start containing from minute one.

Containment first, blame never

The priority is stopping damage and getting you back, not finding someone to point at. The lessons come after, calmly.

Forensics that hold up

Evidence handled and preserved properly, so your findings stand up with insurers, regulators and, if it comes to it, a court.

Retainer or on call

Lock in response commitments ahead of time with a retainer, or reach us when you need us. Terms are set in writing, not improvised mid-incident.

Straight from containment to fix

We don't stop at putting out the fire. The post-incident review turns a bad day into the gaps you actually close.

Local engineers, UAE timezone

UAE-based responders who understand the compliance and breach-notification environment, NESA, UAE PDPL and sector rules, reachable when it counts.

Our Delivery Approach

How We Deliver

A proven, repeatable approach, used on every engagement.

Detect & Triage

Confirm what's actually happening, how far it's spread, and how serious it is, so the response matches the threat.

Contain

Isolate affected systems and cut the attacker's access to stop the incident spreading any further.

Investigate & Forensics

Establish how they got in, what they reached, and what left, preserving evidence as we go.

Recover

Restore clean systems in the right order and verify they're genuinely clean before the business relies on them again.

Review & Harden

A plain-English post-incident report and a prioritised list of fixes, so the same gap can't be used again.

UAE Regulations

The Frameworks We Deliver Against

Every engagement is scoped with the rules your organisation answers to. These are the frameworks we assess, remediate and prepare evidence for.

NESA / UAE Information Assurance Standards

Mandatory for critical-sector entities in energy, government, banking, telecom, transport and healthcare. NESA was absorbed into the UAE Signals Intelligence Agency in 2020, but the standards are unchanged and still audited. See our NESA compliance programme.

UAE Personal Data Protection Law (PDPL)

Governs how personal data is collected, stored and accessed. In practice it drives access controls, data classification, consent records and keeping data, including backups, inside the UAE where required.

ISO 27001

The international information security standard many UAE clients and partners ask for. A large share of its Annex A controls map to NESA requirements, so the two programmes can share evidence. See NESA vs ISO 27001.

PCI DSS

Required wherever card payments are stored, processed or transmitted, common in retail, hospitality and e-commerce. We run the gap assessment, remediation and audit preparation as part of our compliance services.

Buyer's Guide

How to Choose a Cybersecurity Services Provider in the UAE

Most UAE businesses we talk to are in the same position: security bolted on after the fact, default configurations never hardened, nobody watching overnight and no written incident response plan. These are the questions that separate a provider who will fix that from one who will sell you another tool.

Start with what you have to comply with

If you operate in a critical sector, NESA / UAE IAS applies whether or not you have started. If you hold personal data, the UAE PDPL applies. Your clients may also ask for ISO 27001 or PCI DSS. A good provider scopes the work around these from day one, rather than treating compliance as a separate project at the end. Our compliance services cover the gap assessment, remediation and audit evidence.

Ask who is watching at 2 am

24/7 monitoring means different things to different providers. Ask who triages the alerts, where they are based, what gets escalated and how fast. Ours is defined and documented before you go live: the scope of what is monitored, the alert thresholds and the escalation procedures.

Ask what happens when something gets through

No control stops everything. What matters is how quickly an incident is contained and how thoroughly it is understood afterwards. An incident response retainer means the response starts immediately instead of from a standing start. Our session hijacking case study shows what that looks like in practice, including an attack that bypassed both the password and MFA.

Fix identity first

Microsoft has reported that multi-factor authentication alone blocks more than 99% of account-compromise attempts, which is why identity hardening is one of the first things we fix: enforced MFA, Conditional Access and clean admin accounts in Microsoft Entra ID. It is the cheapest large reduction in risk most organisations can make.

Know whether you need services or advisory

Cybersecurity services defend and operate your environment day to day. Advisory designs where it should go: Zero Trust architecture, SASE, and board-level governance. Many organisations need both, and it helps when the same company can do both. See our cybersecurity advisory practice.

Local support in Dubai and Abu Dhabi

We are headquartered in Abu Dhabi and send engineers to client sites across the UAE when a job needs hands on site. See cybersecurity services in Dubai and cybersecurity services in Abu Dhabi for how we work in each emirate.

Who It's For

Industries We Serve

Banking & FinanceGovernment & Public SectorHealthcareProfessional ServicesEnergy & UtilitiesEnterprise

Certifications & Compliance

Credentials Behind Every Engagement

ADMCC-CertifiedELV & Security Systems, Abu Dhabi

NESA / UAE IASCompliance-Aligned Delivery

ISO 27001Aligned Security Practices

MicrosoftCertified Partner

AWSCertified Partner

Palo Alto NetworksCertified Partner

CiscoCertified Partner

FortinetCertified Partner

Proof

Case Studies

Incident Response

Stolen in a Session, Not in a Password

Infostealer malware copied a live browser session from one administrator’s Mac. The attacker replayed it and spent inside the business’s own advertising account — no password, no MFA code, no failed login to trace.

Read the case study

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Questions & Answers

Frequently Asked Questions

What counts as a security incident?

Anything from ransomware or a confirmed breach to a compromised email account, suspicious data movement or a malware outbreak. If it threatens your systems or data, it's worth a call.

We're in an incident right now, what should we do?

Call the number on this page. Contain first: disconnect affected systems from the network if you can safely do so, but don't power them off (it can destroy evidence), and don't start deleting things. We'll guide you from there.

Do we need a retainer, or can we call when something happens?

Both work. A retainer locks in agreed response commitments and means we already know your environment; on-call is available if you'd rather not commit ahead of time. Response terms are always set in writing.

Will you find out how the attacker got in?

Yes, forensics establishes the entry point, how long they were present, what they accessed and what left, with evidence preserved properly for insurers or regulators.

Does this help with NESA or UAE PDPL breach-notification requirements?

Yes. Our forensics and reporting give you the timeline and facts needed to meet breach-notification obligations under NESA and UAE PDPL, and we can support the notification process.

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Tell Us What You Need

A Solutions Specialist Calls You Back Within 4 Business Hours.

No-Obligation Consultation
20+ Years Of Enterprise Delivery
24/7 Support Across The UAE & GCC

Have a Plan Before You Need One

Set up an incident response retainer now, agreed response commitments, engineers who already know your environment, and a clear playbook for the day something gets through. Already in an incident? Call us.

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